Sales Policy

Effective Date: December 11, 2024

At Xypot Jewelry, we strive to offer you a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products, including payment, order processing, shipping, and delivery. By making a purchase on our website xypot.site, you agree to the terms outlined in this policy.

1. Product Availability

We make every effort to ensure that the products available for purchase on our website are accurately described and available in stock. However, there may be instances when a product is temporarily out of stock or discontinued. In such cases, we will notify you immediately, and we may offer alternatives, a refund, or store credit.

  • Backorders: If an item is on backorder, we will notify you and provide an estimated restock date. You can choose to wait for the product or cancel the order for a full refund.
  • Out of Stock: In case the item is permanently out of stock, we will automatically cancel the order and issue a full refund.

2. Pricing

All prices on Xypot Jewelry are listed in USD and include applicable taxes unless stated otherwise. Prices are subject to change without notice, and we reserve the right to adjust prices at any time.

  • Sales and Promotions: From time to time, we may offer discounts, promotions, or sales events. These are subject to change and may have specific terms and conditions attached.
  • Errors in Pricing: If a pricing error occurs, we will notify you immediately and give you the option to proceed with the order at the corrected price or cancel the order for a full refund.

3. Payment Methods

We accept a variety of secure payment methods to make your shopping experience convenient and safe, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as listed during checkout

All transactions are processed through secure payment gateways, and we do not store any payment information on our servers.

4. Order Confirmation and Processing

Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the order carefully. If any changes need to be made, please contact our customer service team immediately at info@xypot.site.

  • Order Processing Time: Orders are typically processed within 1-2 business days. We strive to ship all orders as quickly as possible, but processing time may vary depending on product availability and order volume.
  • Order Modifications: Once your order has been confirmed and payment processed, changes or cancellations are not guaranteed but will be considered. Please contact us as soon as possible if you wish to modify or cancel your order.

5. Shipping and Delivery

We offer reliable and timely shipping services to ensure your jewelry arrives in perfect condition and on time.

  • Shipping Options: We offer a range of shipping options, including standard, expedited, and international shipping, depending on your location. Shipping costs will be calculated during checkout.
  • Free Shipping: Free shipping may be offered on certain orders, typically for orders above a specified amount or during promotional periods.
  • Shipping Time: Shipping times vary based on the destination and selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping options may take 1-3 business days.
  • Delivery Confirmation: Once your order has shipped, you will receive a tracking number so you can monitor its progress.

Please note that we are not responsible for delays caused by weather conditions, customs processing, or other unforeseen circumstances.

6. International Orders

We accept international orders, but please note that:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. These fees are imposed by the destination country and vary by location.
  • Shipping Delays: International orders may experience longer delivery times due to customs clearance procedures.
  • Restricted Items: Some products may be restricted for shipment to certain countries. If your order cannot be shipped, we will contact you to arrange a cancellation or refund.

7. Order Cancellation

You may cancel an order before it is processed. Once an order has been shipped, it cannot be canceled. Please reach out to our customer service team at info@xypot.site if you need assistance with a cancellation.

8. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, please refer to our Refund and Return Policy for detailed instructions on how to return or exchange items.

  • Eligibility for Return: Items must be returned within 30 days of receipt and in unused, original condition with all tags and packaging intact.
  • Return Process: Contact our customer service team at info@xypot.site to initiate a return. Returns that do not meet the requirements may not be accepted.

9. Product Warranty

At Xypot Jewelry, we stand behind the quality of our products. Our jewelry comes with a limited warranty to cover manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

  • Warranty Claim: If you believe your item is defective, please contact our customer service team for assistance with a warranty claim.
  • Repairs: Depending on the nature of the issue, we may offer free repairs, a replacement, or a store credit.

10. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please feel free to contact us:

11. Changes to This Sales Policy

We reserve the right to update or change this Sales Policy at any time. Any changes will be reflected on this page with the updated Effective Date. We encourage you to review this page periodically to stay informed about our sales terms.

By purchasing from Xypot Jewelry, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Sales Policy.